What We Collect and Why
When you open an account, we collect the details you submit — name, contact information, and payment method identifiers such as your Touch 'n Go eWallet or Boost account reference. This lets us process deposits, verify withdrawals, and keep your account secure. We also log device
-
1
and session data — browser type, IP address, and pages visited — to detect unusual activity and maintain platform stability. GrabPay and DuitNow transaction references are retained for reconciliation and dispute resolution. We do not store full card numbers or wallet PINs. Data collected during account
-
2
registration is held for as long as your account remains active and for a period after closure as required by applicable law. You may request a copy of the data we hold on you at any time through our support channel. Access depends on local law
-
3
and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.